How to find your model number

Modified on Thu, 25 Jun at 4:03 PM

Quick Answer

Your product model number is required when requesting technical support, ordering spare parts, downloading manuals, or troubleshooting an issue. In most cases, the model number can be found in your product manual, on a sticker attached to the machine, or on the original product packaging.

Why Do I Need My Model Number?

Providing the correct model number allows us to:

Identify your product accurately.
Provide the correct troubleshooting advice.
Locate compatible spare parts and accessories.
Supply the correct user manual and technical documentation.
Process warranty and support requests more efficiently.

Important: Without your model number, we may be unable to provide technical support or identify the correct spare parts for your product.

How to Identify the Correct Model Number

Products often display several numbers, including serial numbers, batch numbers, and manufacturing codes.

When looking for your model number:

It is typically a combination of letters and numbers.
It may be labelled as "Model No.", "Model Number", or "Model".

Where Can I Find My Model Number?

1. Product Manual

The model number can usually be found on the front cover or back page of the user manual.

2. Product Rating Sticker

Most products have a rating sticker attached to the machine body.

Common locations include:

Underneath the product.
On the motor housing.
On the side of the machine.
Near the battery compartment.

3. Original Packaging

The model number is often printed on the product box or packaging label.

I Still Can't Find My Model Number

If you are unable to locate your model number:

Check all labels and stickers attached to the product.
Review the user manual and original packaging.
Visit our spare parts website and browse products that match your machine.

If you still need assistance, contact our support team via Live Chat or raise a support ticket. Including photographs of your product can help us identify the model more quickly.

Frequently Asked Questions

What does a model number look like?

A model number is usually a combination of letters and numbers and will always begin with a letter.

Is the model number the same as the serial number?

No. The model number identifies the product type, while the serial number is unique to your individual machine.

Can I order spare parts without a model number?

In some cases, yes. However, providing the model number helps ensure the correct part is identified and supplied.

What if my product sticker is damaged?

Check the user manual or original packaging. If these are unavailable, contact our support team with photographs of the product.