This article will cover all the contents of the CloudHawk app and how to use it with your Robot mower. To download the app please visit the App store or the Google play store and search in CloudHawk in the search bar. Alternatively you can scan the QR code below with your camera to also bring up the app.

TABLE OF CONTENTS



About CloudHawk

CloudHawk is an app which is used across the Yard Force robotic lawnmower product range. CouldHawk supports multiple connection methods, including bluetooth, WIFI, and 4G. Before you try to connect your device with (CloudHawk) make sure you follow the below instructions: 

  1. If you use a bluetooth supported device, please make sure that you are close to the mower when you try to connect. 
  2. If you use a WiFi supported device, before you set up the connection, please double check your house router transmit frequency, our WiFi chip only support 2.4G, if you house router running with 5G, please check if your house router supports 2.4G, if so please check your house router manual and change the setting to 2.4G 
  3. If you use a WiFi supported device, before you set up the connection, please check your docking station location, we recommend that the docking station should be well covered with your house router signal, reference diagram below:

Explore as Guest


Before you sign in to your account, you can also explore our application as a guest, there are three options available within guest mode: 

FAQ: Select the model you purchased and view the related questions and answers. 

Online Mall: Select the country and view the connected products available. 

Product video: Find the YouTube tuition video from this segment.

Account Registration

Create account/ login 

CloudHawk supports third party social media login, for android version, it supports Facebook and Google ID, for IOS device, it supports Facebook Apple ID and Google ID.

You can login using your mobile number or email address, for email registration you will receive the verification code to the chosen email account, remember to check your spam folder. Your password should be more than 6 digits, and should contain with one uppercase letter and one number.

 

Note: please authorize the application "location" , to allow the location and weather information.

Add device

Use the"+" button at the right down corner of homepage to add the device.


Use the search box, input the product and search it directly.

Select according to product series and find the name of the purchased product.

Input (or scan) the product series number (SN and related QR code can be found on the mower main nameplate), then you can find and add the device.

Series Number Verification

After the series number has been inputted into the lawnmower, the system will search and fetch the data from the service side, meanwhile the system will also detect if the series number is already registered by another user.

 

Grant System Access

Before configuring the mower, the App need access permission to complete the process. 

For Bluetooth devices, the application needs your mobile phone "Bluetooth" and "Location" authorization.

For WiFi device, the application needs your mobile phone "WiFi" and "Location" authorization.

Enter Configuration Mode

Each model has different connection pathways, see which one you should use below:

Compact 300RB (Bluetooth device) 


After you grant the Bluetooth and location access number 


will show up. please press the Bluetooth symbol button, make sure that the below BLE LED is lighting on.


Compact 400Ri (WiFi device) After you grant the WiFi and location access, then follow number


will show up. before your enter configuration process, normally the WiFi LED should flash slowly (one flash per second). 

To configure the WiFi, the user need press the WiFi button and hold for 5 seconds, until the LED is lit continuously, this means the device has configured. 


LED flashing quickly(4 times per second): Internet connected 

LED flashing slowing (one time per second): No Internet connection 

LED is lit continuously: Device is configuring.

NX series model (include:NX60i,NX80i,NX100i, WiFi device)

After you grant the WiFi and location access numberwill show up. before your enter configuration process, normally the WiFi LED should flash slowly (one time per second). 


To configure the WiFi, follow the below process: 

  1. Power on the device and enter device control interface with PIN code. 
  2. Press the WiFi button 
  3. Use the numeral key "1" to select the "WiFi configure" 
  4. Then the device is under WiFi configuration process, follow the rest on app 


LED flashing quickly(4 times per second): Internet connected 

LED flashing slowing (one time per second): No Internet connection 

LED is lit continuously: Device is configuring

Rovola series (WiFi device) 

After you grant the WiFi and location access, numberwill show up. 

To configure the WiFi, follow the below process:  

  1. Power on the device and enter device control interface with PIN code. 
  2. Press the WiFi button 
  3. Use the numeral key "1" to select the "WiFi configure" 
  4. Then the device is under WiFi configuration process, follow the rest on app 


Assistant Configuration with AP mode

For WiFi devices, due to the different configuration conditions, sometimes that device may failed to complete the internet configuration process within smart configure, for this situation we suggest to follow our below instructions:


  1. When the smart configure is failed, the upcoming page will show up , click OK button to proceed on the follow process. 
  2. The following pagewill show up, currently the mobile phone is connected to your house router, you need change the WiFi and Select the WiFi which created by our robotic mower, please click "Setup WiFI" button to enter the WiFi select page.
  3. In the mobile phone WiFi Selection page, please select the WiFi whose name is start with "WIFI-SNxxxxxxxxxxx", please kind in mind that this WiFi does not have internet access but please give the authorization to connect 
  4. After you select and connect to the hotspot which created by your mower, please click the return button and back to our App page , you will find that currently your mobile phone is connected to WIFISNxxxxxxxxxx, and then please click "Next" button. 
  5. Then the mobile phone will share your house router SSID and password to your mower by local network, once the mower can receive this file, it will try to connect to the internet, finally you will see the page, means your mower now is finally connected with internet.


Notes: in most cases, the users do not need do such setting as you already complete the configuration with smart configure. and "Assistant configuration with AP mode" is our additional setting for the situation when you are failed to connect the mower to internet within smart configure. 

If you still failed to connect the mower, we suggest to repower the device and do the whole configuration process again.

 


Homepage

After the device is successfully configured, the device will show on the homepage.

Device Homepage

After you click the device list on the app homepage, the mower specification page will show up. More information about device display in this page. 

Work Schedule Settings

Choose either "Manual" or "Auto " to set up the work schedule.

Manual mode: Set two time ranges for each day, if the time slot is activated, then it will show " " on the right top corner. Click the " " and set the start and stop time, then this time slot will be activated.


Auto mode: With auto mode, the application needs more information about the lawn, then it can give the recommended working schedule. Input the lawn size, preferred working day and verify garden conditions (complicated or simple.) Once you click the "Generate" button, the application will generate a recommend value. 

System Time Settings

Set the mower system time automatically (based on your mobile phone time) and also set it manually.


Boundary Settings

  • Trimming: edge cutting function on/ off
  • Width: Set how far the mower is allowed to go beyond the perimeter wire. (Function only for NX seires, Revola series)
  • Signal: Change from S1 to S2

Ultrasonic Settings

User can active/disable the ultrasonic sensor. and also can set at which distance the mower should stop and turn in another direction. 

Rain Sensor Settings

Activate/disable the ultrasonic sensor and also can set a delay when the mower should resume work after the rain. 

Multi-Area

Here you can define up to 4 different mowing areas.


The "Percentage" means the expected working time in this area (the total

working time can be treated as 100%).


The "Distance" means the length from the docking station to the leaving

point on the boundary wire where the mower will come into the lawn.


(Please be noticed that this function only for the NX series, Revola series)

PIN Code Reset Settings

Here you can change the mower PIN code , the default PIN code is: 0000 (four times zero)


About device

Mower information will show here, including the mower name ,related MAC address and also the firmware version. Via the "Update Firmware" button, the mower will check if there is a latest version which need be upgraded.

Notifications

When active, if the app crashes all app errors, are automatically forwarded to the manufacturer for optimization purposes. 

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