- Please ensure that you are using the correct line for the model.
- Please check that the line is correctly wound round the spool.
- Please try the additional spool and line that comes with the product.
- Please ensure that you are using the correct line for the trimmer (i.e. diameter of line according to manual specifications: generally, 1.2mm)
- Please ensure that you are using it on standard weeds / plant growth, and not thicker, woodier plants.
- If the problem persists please contact the customer service helpline via livechat or email.
If your problem persists and it is not due to any of the above reasons, then please contact our helpline, or email us, and we will advise further.