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Knowledge base
Orders and refunds
Orders
18
What payment methods you accept?
When will I get my order?
I need to change my delivery address
Do you deliver outside of the UK?
Do I need an account to make a purchase?
View all 18
Refunds
2
How long does it take for a refund to be applied?
How will you refund me?
FAQs
Frequently asked questions
3
How to find your model number
Locating the spare part you need on our website
How to locate the serial number on your product
Cordless Lawnmowers
Cordless Lawnmower Troubleshooting
13
How do I start my Cordless Lawnmower
How do I start my 108V Cordless Lawnmower
How do I assemble the handles on my Cordless Lawnmower
My 108V Cordless Lawnmower has changes to the Motor Speed
My Cordless Lawnmower has changes to the motor speed
View all 13
Cordless Pressure Washers
Cordless Pressure Washer Troubleshooting
8
How do I set up and start my Cordless Pressure Washer
My Cordless Pressure Washer is having issues with the water pressure
My Cordless Pressure Washer has no power
How do I use detergent with my Cordless Pressure Washer
My Cordless Pressure Washer has no nozzle pin
View all 8
Cordless Pressure Washer FAQs
1
Snow foam fitting on your pressure washer
Cordless Hedge Trimmers
Cordless Hedge Trimmer Troubleshooting
4
How do I start my Cordless Hedge Trimmer
My Cordless Hedge Trimmers blades will not cut or move
How do I adjust the cutting blade angle on my Cordless Hedge Trimmer
My Cordless Hedge Trimmer will not extend the pole
Cordless Grass Trimmers
Cordless Grass Trimmer Troubleshooting
4
How do I start my Cordless Grass Trimmer
My Cordless Grass Trimmer is having issues with the speed
My Cordless Grass Trimmers bump feed/automatic feed is not working
My Cordless Grass Trimmers spool line keeps breaking to often
Cordless Saws
Cordless Saw Troubleshooting
4
How to I start my Cordless Garden Saw
How do I do a battery check on my Cordless Garden Saw
My Cordless Garden Saws blade will not cut or move
How do I remove the blade cover on my Cordless Saw
Cordless Grass Shears
Cordless Grass Shear Troubleshooting
4
How do I start my Cordless Grass Shears
How do I do a battery check on my Cordless Grass Shears
My Cordless Grass Shears blade is not cutting
How do I remove the blade cover off my Cordless Grass Shears
Cordless Drills
Cordless Drill Troubleshooting
3
How do I set up and start my Cordless Drill
How do I do a battery check on my Cordless Drill
My Cordless Drill will no longer clamp onto the chuck
Electrical Pressure Washers
Electrical Pressure Washer Troubleshooting
12
How do I set up and start my Pressure Washer
My Pressure Washer is losing water pressure
My Pressure Washer has no power to the unit
How do I use the detergent on my Pressure Washer
My Pressure Washer is missing the nozzle pin
View all 12
Electric Pressure Washer FAQ
1
Snow foam fitting on your pressure washer
Electrical Hedge Trimmers
Electrical Hedge Trimmer Troubleshooting
6
How do I start my Electric Hedge Trimmer
My Electric Hedge Trimmer will not switch on
My Electric Hedge Trimmers blades will not cut or move
My Electric Hedge Trimmer is smoking and smells of burning
I have cut through the Power Cable on my Electric Hedge Trimmer
View all 6
Electrical Lawnmowers (Rotary)
Electrical Lawnmower (Rotary) Troubleshooting
12
How do I start my Electric Lawnmower
My Electric Lawnmower is smoking and smells of burning
How do I assemble the handles on my Electric Lawnmower
My wheel keeps falling off my Electric Lawnmower
My Electric Lawnmowers motor is running but the blade will not
View all 12
Electrical Lawnmowers (Cylinder)
Electrical Lawnmower (Cylinder) Troubleshooting
9
How do I start my Electric Lawnmower
My Electric Lawnmower is losing power
My Electric Lawnmower is smoking and smells of burning
How do I assemble the handles on my Electric Lawnmower
My Electric Lawnmower is having issues with the height adjustment
View all 9
Electrical Grass Trimmers
Electrical Grass Trimmer Troubleshooting
5
How do I start my Electric Grass Trimmer
My Electric Grass Trimmer is having issues with the speed
My Electric Grass Trimmers spool line keeps breaking to often
My Electric Grass Trimmers bump/automatic feed is not working
How do I remove the plastic band on the spool for my Electric Grass Trimmer
Electrical Chainsaws
Electrical Chainsaw Troubleshooting
5
How do I start my Electric Chainsaw
How do I move the chain on my Electric Chainsaw
My Electric Chainsaw will no longer oil the chain
My Electric Chainsaw will not engage/disengage the chain brake
How do I get the chain to tension correctly on my Electric Chainsaw
Petrol Chainsaws
Petrol Chainsaw Troubleshooting
16
How do I start my Petrol Chainsaw
My Petrol Chainsaws engine is not working correctly
My engine is running to fast on my Petrol Chainsaw
My Petrol Chainsaw will not idle
My Petrol Chainsaw will not rev up
View all 16
Petrol Hedge Trimmers
Petrol Hedge Trimmer Troubleshooting
9
How do I start my Petrol Hedge Trimmer
My Petrol Hedge Trimmer is not running correctly
My Petrol Hedge Trimmer is revving to fast
My Petrol Hedge Trimmer will not idle
My Petrol Hedge Trimmer will not rev up
View all 9
Petrol Lawnmowers
Petrol Lawnmower Troubleshooting
20
How do I start my Petrol Lawnmower
How to clean out your carburettor
How do I assemble the handles on my Petrol Lawnmower
How do I check that the self propel cable is tensioned correctly on my Petrol Lawnmower
How do I make sure that my drive belt is correctly tensioned on my Petrol Lawnmower
View all 20
Petrol Lawnmower FAQs
1
Removing and replacing the exhaust on a SE475 engine
Petrol Strimmers
Petrol Strimmer Troubleshooting
12
How do I start my Petrol Strimmer/Brush Cutter
My Petrol Strimmer/Brush Cutter is not running properly
My Petrol Strimmer/Brush Cutter is revving to high
My Petrol Strimmer/Brush Cutter will not idle
My Petrol Strimmer/Brush Cutter will not rev up
View all 12
Petrol Strimmers/Brush Cutters FAQs
2
Hawksmoor Brush Cutter and Multi Tool trimmer head
Hawksmoor brush cutter switching out the head attachment
Petrol Rotavators
Petrol Rotavator Troubleshooting
4
How do I start my Petrol Rotavator
My Petrol Rotavator is smoking excessively
My Petrol Rotavator tines are not moving
My Petrol Rotavator is leaking fuel
Robot Lawnmowers
Robot Lawnmowers Troubleshooting
18
How do I know what the LED lights mean on my Robot Lawnmower
How do I set the Pin Code on my Robot Mower
How do I do a Factory Reset on my Robot Mower
My Robot Mower is showing the Wi-Fi LED indicator on the control panel
Help connecting your robot mower to the app
View all 18
Robot Lawnmowers FAQs
2
The cutting blade noise on my Amiro 400i is too loud
How to store your robot mower over winter
Compressors
Compressor Troubleshooting
6
Safety Precautions when using your 50L Compressor
How do I prepare and set up my 50L Compressor
How do I start my 50L Compressor
How do I check the power cable for damage or incorrect set-up
My 50L Compressor is having pressure issues
View all 6
Cordless Blower Vacs
Cordless Blower Vac Troubleshooting
4
How do I set up and start my Cordless Blower Vac
My Cordless Blower Vac is losing power
How do I clear a blockage on my Cordless Blower Vac
How do I check the battery and charger on my Cordless Blower Vac
How to videos
How to videos for robot mowers
1
Robot mower help and troubleshooting videos
Electrical Garden Shredders
Electrical Garden Shredders Troubleshooting
1
Electrical Garden Shredder Not Starting
Patio and Wall Cleaner (Extension)
Patio and Wall Cleaner (Extension) Troubleshooter
2
How do I start and set up my Patio & Wall Cleaner
My Patio & Wall Cleaner has stopped spinning
Electrical Tools
Electrical belt sander
1
How to prevent the belt jamming or slipping on the Ferrex belt and disc sander MM4115A
